Terms and Conditions of Trade
Thank you for visiting Appletreedesigns.co.nz. We have prepared the information below to ensure that your experience on our website is one you'll want to repeat again and again. Appletree Designs provides this site as a service to its customers. Please review the following basic rules that govern your use of our site and trading terms. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Although you may bypass this agreement, your use of this site still binds you to the terms. Since Appletree Designs may revise this agreement at any time, you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us at
We will do our best to keep stock levels up to date. However if any items are unavailable or there are delays we will notify you as so as possible. Please understand that many of our featured items are offered in limited quantities and, because of their limited availability, stock may not be refreshed.
We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.
We are unable to refund for "change of minds", so please choose carefully. Good images and dimensions are on our website, please measure your space and check dimensions and ask questions if you are unsure of anything to do with our products.
We will offer refunds:
(a) Where your products are damaged in transit;
(b) Your goods have a manufacturers fault/flaw or damage;
(c) The incorrect item has been delivered to you
Please notify us within 24 hours of delivery of an incorrect or flawed item. We will arrange for the collection of the incorrect or faulty item and delivery of the correct item. We will not accept the return of goods that are damaged by you (accidentally or otherwise) or due to natural wear and tear following delivery. Any refunds will be provided to you by electronic funds transfer to your nominated account or to the credit card number that was used to make to make the purchase.
It will be up to our discretion if items will be repaired, replaced or refunded.
You may cancel an order only if the order has not been placed with the supplier, however the following charges will apply:
If your order has not been placed with the supplier and you have paid, we will issue you with a full 100% refund less any transaction costs and bank fees incurred by Appletree Designs Ltd.
All prices shown on this website are in $NZ. All prices are exclusive of any delivery charges which will be advised separately if applicable.
GST: All prices displayed on the website are inclusive of Goods and Services Tax (GST)
All Prices are exclusive of any delivery charges. We will advise you of these separately.
Delivery Address: It is critical that you provide us with a delivery address where deliveries can be made during normal business hours from Monday and Friday. If there is nobody to sign for the goods when they are delivered the freight carrier will leave a missed delivery advice card in your letter box advising of the failed delivery. The goods will then be returned to their local depot and you will then need to make contact with the freight carrier directly to arrange an appropriate time for a re-delivery.
Delivery Times - In most cases we expect delivery to have be completed within 14 working days (for items that are in stock) of placement of your order. It is imperative that someone is at the specified delivery address on any given day during normal business hours Monday to Friday to accept delivery of the goods. Freight carriers will do their best to contact you on the number provided prior to delivery however in some cases they may arrive without calling first in which case if there is no one to meet the delivery another time will need to be rescheduled.
Receipt of Delivery: DON NOT SIGN FOR GOODS IF THEY ARE DAMAGED. Upon receiving your goods, please unwrap and check them for damages faults before signing for them. If there are any issues you must make a note on the delivery docket and ask the driver to initial your comments. If possible please take a photo of the fault and get in contact with us and we will arrange for the item to be collected and replaced. You must notify us of any faulty or damaged goods within 24 hours of receipt of the goods by phone on 021559386 or email email@example.com. Failure to do so, will mean that any transit insurance policy will be voided. The onus is on you to report any faulty or damaged goods immediately.
We will meet our responsibilities under the Consumer Guarantees Act 1993. If the goods are being purchased for a business then the Consumer Guarantees Act does not apply.
Where the goods are subject to a manufacturer's warranty then this will also apply. The goods will not be covered under warranty for normal wear and tear or for damage caused to them due, amongst other reasons, to improper use or cleaning. Please note that, as wood and most of the fabrics are a natural material, light tone differences among the various elements that make up the product may occur. Moreover, if the products are purchased in different periods, the elapsed time and climatic conditions can cause variations in colour and/or tonality and We cannot accept any claim in this regard.
Where we accept a claim, it will be up to our discretion as to whether the goods will be repaired, replaced or a refund offered to You.